Official government website of the Kingdom of Saudi Arabia
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Links to official Saudi websites ending with .gov.sa 

All links to official websites of government agencies in the Kingdom of Saudi Arabia end with .gov.sa.

Government websites use the HTTPS protocol for encryption and security.

Secure websites in Saudi Arabia use HTTPS encryption.

Registered with the Digital Government Authority under number:

20250428339

Service Level Agreement

The Ministry of Municipalities and Housing affirms its commitment to achieving customer satisfaction by providing the portal's external services and digital services at all times as a maximum for them. We present here a list of the portal's services and digital services that have achieved compliance with these standards along with the maximum time for service delivery. Please note that this timeframe does not include the time spent to complete any deficiencies in case the customer does not provide all required information, nor does it include the time spent processing transactions by any third party such as other government entities if the nature of the transactions requires it. All digital services will be added progressively to this list.

Help and Support

The portal includes a help section where you can contact support regarding the digital portal via email at infoCS@momah.gov.sa.

Privacy and Information Confidentiality

The Ministry of Municipalities and Housing portal places the confidentiality of its users' and visitors' information at the top of its priorities, and the portal management makes every effort to protect this information and provide high-quality services to all beneficiaries in accordance with the privacy policy.

Providing Communication and Participation Mechanisms

The portal management is committed to responding and addressing requests and inquiries received through the contact us page.

Digital Service Standards

  • Availability Rate: 99.95%
  • Annual Downtime: 60 minutes
  • Monthly Downtime: 5 minutes

To view digital service statistics and indicators, click here.

Open Data Request

Open data requests are processed and referred to the concerned department for review, and the applicant will be notified of the result within five working days. To submit a request, click here.

Levels of Digital Service Delivery

 

The Service Level Agreement (SLA) shall not include the period required for the delivery of the site. The site shall be delivered upon completion of the service.

 

Primary ServiceTotal Successfully Completed RequestsService Level Agreement
Investment Tender49,74515 Days
Direct Rental49,74532 Days
Temporary Rental49,7453 Days
Telecom Tower Site Leasing49,74510 Days
Contracts Management49,7457 Days
Temporary Rental Suggestion49,74510 Days
Investment Site Suggestion49,74510 Days

Last modified date 2026-09-30 12:42 pm Saudi time
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